FAQ

 

How do I figure out
my ring size?

The easiest way is to go to your local jeweler and have your finger sized. Please notice that each finger may have a different size, so keep that in mind if you are buying a ring that you would like to wear on a specific finger. If you cannot make it to your local jeweler you can try  this website.

 

 


When will
my items ship?

Because all jewelry is handmade to order, I cannot guarantee exact shipping dates. Please allow for a 3-5 weeks window. An email will be sent out when it ships with tracking info.

If you are ordering something as a gift and need it by a certain date, please contact me and I will do my best to accommodate your request.


Can you do custom work?

Yes! I do custom engagement and other special projects. Please email info@saraesther.be with your inquiry.


Are your diamonds conflict-free?

 

Yes.


Can you rush
my order?

If you need a jewel by a certain date, I will do my best to accommodate your request. Please send me an email at info@saraesther.be and explain your situation.


Can I safely use my credit card on saraesther.be ?

You can safely pay on our website. Indeed, in order to secure all bank transactions we use verified Stripe and PayPal certificates. saraesther.be will debit the entire amount owed at checkout.


Do you ship internationally ?

Yes, we deliver everywhere in the world and trust Bpost with all our national and international deliveries. The international shipping costs for such a package varies according to the country it is being delivered to (see the entire list on “Deliveries & Return). The duties costs are included in the shipping cost applied on our website


How can I know the status of my order ?

The orders are delivered within 48h, while stocks last and subject to external factors. To avoid a long wait and extra shipping costs, it is possible to book a visit to our showroom. In that regard, please contact us at: info@saraesther.be

You can check the status of your order on the Bpost website, or on the tab « order tracking » on our website. In both cases, have your tracking number handy.


Do you have express deliveries ?

We do not. To ensure faster delivery you can come to she showroom where you can try on the garment and pay directly on site. For all visit request please contact us at: info@saraesther.be


Which type of payment do you accept ?

We currently accept PayPal, bank wire, Visa and MasterCard credit cards. Please note that if you chose the bank wire method your order will be processed once we have received the payment.